Guest Resources

Still have a question?

Call us today at 855-695-7070


  1. Check-in time is after 3 PM; As we are a self check-in property guest may check-in at any time, however late check-ins will not mean an accomodation for a late check-out.
  2. Check-out time is by 10 AM, there is a night key drop box for your convenience. Sorry, during the summer we cannot accommodate late check-outs.
  3. When making reservations children 11 years old and younger are free. Children 12 years and older are charged an additional $20.00 per person for rooms that can accommodate them, please input them as adults when making reservations. If you arrive and have more people than you have declared and is beyond the maximum allowed occupancy for the room you will be asked to leave and charged for the full stay. Please declare all people you are making a reservation for (and yes children whether we charge for them or not are people too).

Cancellation Policy

  1. We realize that cancellations are often beyond your personal control, and for this reason, we recommend purchasing Travel Insurance for peace of mind. Reservation Cancellation made 24 hours prior to arrival date, deposit refund is granted. Cancellation less than 24 hours of arrival date, guests are responsible for the full amount of the reservation.

  2. We charge your credit card for the FULL STAY upon booking.


  1. Prices do not include Maine Lodging Tax.
  2. We accept all major credit cards. If you choose to pay by cash we require a credit card on file for security.
  3. Sorry we do not accept personal checks.
  4. Rooms based on double occupancy. Some rooms can accommodate more than 2 guests, additional guests 12 years and older, will be charged an additional $20.00/night per person.
  5. If rooms are left in excessive disarray and require more than normal housekeeping an additional $25.00 charge will be imposed.
  6. Expedia and all 3rd party reservations: We the Hotel Collects Payment, our contract is set up that way, you are not being charged until you show up, unless you will be a late arrival.

Property Damage

​Damage beyond normal wear and tear will be assessed and charged to the credit card on file on an as needed basis. This is a small family owned business, we can not absorb the costs of willful destruction of property and expect to stay in business. Invoices and pictures can be provided upon request.


All but one of the fireplaces on the property have been sealed off. The fireplace in Apartment B now has a very nice electric fireplace insert. Please no open flames (including candles and incense) in any room as this violates the fire code and you will be asked to leave with no refund.


There is no cooking in any unit that doesn't have a kitchen or kitchenette. That includes hot plates and portable stoves. Cottage 12, Apartment 6, and Apartment 16 are the only units you can cook in. We have a grill on the deck that you can use for cooking if you so desire at your own risk. This is for your safety, the safety of our other guests, the protection of our property and business. If we become aware that you have cooked in the room (not designed for cooking), you will be asked to leave and there will be no refund. If you have left and we become aware you have cooked in the room, you will be charged a $150.00 additional cleaning fee.

Pet Policy

Pets are welcomed here! Feel free to bring your furry friend. Keep in mind that while we do not charge a nightly pet fee there will be a charge for any damage caused.

Vacation assistance

  1. We will pick up and drop off guests at Bar Harbor Airport during our business hours at no charge provided an appt is made with our team prior to arrival.
  2. We can assist in making activity arrangements; restaurant reservations; massages; rental cars; and tours, etc. We can not be responsible for any expenses incurred with this service.

Non-Smoking Policy

  1. Sorry, we DO NOT have any smoking rooms (this also includes cigarettes, marijuana, and e-cigs); however, there are several locations outside rooms, cottages, and deck areas where it is convenient to smoke. We will appreciate it if guests will follow this policy. Please place all cigerette buds in the yellow Butt Cans placed around the property.
  2. These rooms are for the enjoyment of everyone. If we detect smoking in the rooms, we will charge a $200.00 fumigation/cleaning fee.